Returns Policy.
Returns Policy
Effective Date: 20th May 2025
We want you to love your purchase from craetive. If something isn't quite right, we're here to help!
Damaged or Faulty Items
We take great care to ensure your planner arrives in perfect condition. If your item arrives damaged or faulty:
Please contact us at info@craetive.com.au within 7 days of delivery.
Include your order number and clear photos of the issue.
We’ll offer a replacement or full refund, including shipping, based on your preference.
Incorrect Items Received
If you’ve received the wrong item, please notify us within 7 days of delivery. We’ll arrange for the correct item to be sent to you as quickly as possible, at no extra cost.
How to Return an Item
Email us at info@craetive.com.au with your order number and reason for return.
We’ll provide return instructions, including the return address.
Pack the item securely and post it back to us.
Change of Mind
As a small business, we regret to inform you that we are unable to accept returns or offer refunds for change of mind. Please choose carefully and feel free to reach out before ordering if you have any questions about a product.
Non-returnable Items
Items returned outside the return window.
Items returned for a ‘change of mind’ reason.
Sale items (except if incorrect or faulty).
Privacy policy.
Privacy Policy
Effective Date: 26th April 2025
Last Updated: 20th May 2025
craetive ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing from us, you consent to the practices described in this Policy.
1. What We Collect
We may collect the following personal information:
Your name, email address, shipping address, and phone number
Payment information (processed securely via third-party payment processors)
Order history and customer support interactions
IP address and browser information (collected via cookies and analytics tools)
2. How We Collect Information
We collect information when you:
Make a purchase
Sign up for our mailing list
Contact us via email or forms
Browse our website (via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
Process and deliver orders
Communicate with you about your orders or enquiries
Improve our website and customer experience
Send marketing communications (only if you've opted in)
You may unsubscribe from marketing communications at any time.
4. Disclosure of Personal Information
We do not sell your personal information.
We may share it with trusted third-party service providers who assist with:
Payment processing
Order fulfillment and shipping
Email marketing (e.g., Mailchimp)
Website analytics
These providers are required to comply with Australian privacy laws or comparable standards.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your data may be stored on secure servers, and any online payments are handled using encrypted technologies via secure payment gateways.
6. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections if your information is inaccurate or outdated
To do so, please contact us at info@craetive.com.au.
7. Cookies and Tracking
Our website may use cookies to enhance user experience, analyse traffic, and improve performance. You can control cookie settings through your browser.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes take effect when posted on our website. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Terms of service.
Terms of Service
Effective Date: 26th April 2025
Last Updated: 20th May 2025
Welcome to Craetive ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website and services, including the purchase of planners and associated products.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.
We may update or modify these Terms of service at any time without prior notice.
1. Definitions and Acronyms
For the purposes of these Terms of Service:
1.1 "Craetive", "we", "our", or "us" refers to Craetive, the business operating this website and providing the services.
1.2 "You" or "your" refers to the individual accessing or using our website and services.
1.3 "Website" refers to our online platform accessible at https://craetive.com.au.
1.4 "Products" refers to the magnetic planners, whiteboard tools, and any other items available for purchase on our website.
1.5 "Services" encompasses all offerings provided by Craetive, including product sales, customer support, and informational content.
1.6 "Terms" refers to these Terms of Service, which govern your use of our website and services.
1.7 "Australian Consumer Law (ACL)" refers to the national law that protects consumers in Australia, as outlined in the Competition and Consumer Act 2010 (Cth).
1.8 "Business Days" means Monday through Friday, excluding public holidays in Victoria, Australia.
2. General Information
Our business operates from Melbourne, Victoria, Australia. All transactions and shipments are conducted within Australia only.
3. Eligibility
You must be at least 18 years old or have the permission of a parent or guardian to use our website and make purchases.
4. Product Descriptions
We make every effort to display our products accurately. However, slight variations in colour, size, or design may occur due to screen settings or production changes.
5. Pricing and Payment
All prices are listed in Australian Dollars (AUD).
We accept payment via the methods available at checkout.
Full payment is required at the time of purchase.
6. Shipping and Delivery
We ship within Australia only. Shipping times are estimates and may vary based on location and external factors beyond our control (e.g., rural areas, weather events, etc.).
Peak periods such as Christmas and Boxing Day may also cause delays.
Once an order is dispatched, we are not responsible for delays caused by postal services.
Shipping costs are displayed at checkout.
7. Returns and Refunds
Our returns and refunds policy complies with the Australian Consumer Law.
You are entitled to a refund or replacement if a product is faulty, not as described, or does not perform as expected. Please note that change-of-mind returns are not accepted.
Return shipping is at the buyer’s expense unless the item is faulty or incorrect (and confirmed to be so upon return inspection).
If you're returning an item for the reasons outlined above, please keep evidence of your return shipping costs (e.g., a postage receipt) so we can reimburse you.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our products or services.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
9. Privacy
We take your privacy seriously. Personal information collected through your use of our website or services is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website, you consent to our handling of your information as outlined in that policy.
10. Website and Policy Changes
We make every effort to ensure the information on our website is accurate and up to date. However, we reserve the right to update, modify, or remove any content—including pricing, product availability, and policies—at any time without prior notice.
By using this website and/or placing an order, you agree to be bound by the most current versions of our Terms of Service, Shipping Policy, Returns Policy, and Privacy Policy as they appear on the site at the time of use or purchase.
We recommend checking these pages periodically to stay informed of any changes.
11. Product Availability
While we do our best to reflect current stock levels, from time to time a product marked as “in stock” may in fact be unavailable due to inventory discrepancies or high demand.
In such cases:
We will contact you as soon as possible.
You will be offered the choice of a full refund, an alternative product (if available), or a delayed shipment once restocked.
We also reserve the right to cancel or refuse an order if we are unable to fulfil it, for any reason, including but not limited to pricing errors, system failures, or stock shortages.
12. Purchasing
By placing an order through our website, you agree to provide current, complete, and accurate information for all purchases. This includes your name, billing and shipping address, payment details, and any other information required to process your order.
You must be at least 18 years of age to make a purchase on our website. If you are under 18, you may only purchase with the involvement and consent of a parent or legal guardian. By placing an order, you confirm that you meet this requirement.
We reserve the right to:
Refuse or cancel any order for any reason, including suspected fraud, unauthorised use of payment methods, pricing errors, or stock unavailability.
Limit or cancel quantities purchased per person, per household, or per order.
Contact you using the details provided if we need to verify or clarify information relating to your order.
It is your responsibility to ensure all order and contact information is accurate and up to date. We are not liable for any delays, losses, or additional charges resulting from incorrect or incomplete information provided at checkout.
All purchases are subject to availability and acceptance. If a product becomes unavailable after your order is placed, we will contact you to arrange a suitable solution, such as a full refund, store credit, or an alternative product.
Disclaimer
We make every effort to ensure the information on our website is accurate and up to date. However, we reserve the right to update, modify, or remove any content—including pricing, product availability, and policies—at any time without prior notice.
By using this website and/or placing an order, you agree to be bound by the most current versions of our Terms of Service, Shipping Policy, Returns Policy, and Privacy Policy as they appear on the site at the time of use or purchase.
We recommend checking these pages periodically to stay informed of any changes.