Privacy policy.
Privacy Policy
Effective Date: 26th April 2025
Last Updated: 20th May 2025
Craetive ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing from us, you consent to the practices described in this Policy.
1. What We Collect
We may collect the following personal information:
Your name, email address, shipping address, and phone number
Payment information (processed securely via third-party payment processors)
Order history and customer support interactions
IP address and browser information (collected via cookies and analytics tools)
2. How We Collect Information
We collect information when you:
Make a purchase
Sign up for our mailing list
Contact us via email or forms
Browse our website (via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
Process and deliver orders
Communicate with you about your orders or enquiries
Improve our website and customer experience
Send marketing communications (only if you've opted in)
You may unsubscribe from marketing communications at any time.
4. Disclosure of Personal Information
We do not sell your personal information.
We may share it with trusted third-party service providers who assist with:
Payment processing
Order fulfillment and shipping
Email marketing (e.g., Mailchimp)
Website analytics
These providers are required to comply with Australian privacy laws or comparable standards.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your data may be stored on secure servers, and any online payments are handled using encrypted technologies via secure payment gateways.
6. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections if your information is inaccurate or outdated
To do so, please contact us at info@craetive.com.au.
7. Cookies and Tracking
Our website may use cookies to enhance user experience, analyse traffic, and improve performance. You can control cookie settings through your browser.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes take effect when posted on our website. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Disclaimer
We make every effort to ensure the information on our website is accurate and up to date. However, we reserve the right to update, modify, or remove any content—including pricing, product availability, and policies—at any time without prior notice.
By using this website and/or placing an order, you agree to be bound by the most current versions of our Terms of Service, Shipping Policy, Returns Policy, and Privacy Policy as they appear on the site at the time of use or purchase.
We recommend checking these pages periodically to stay informed of any changes.