Quick note from the founders:

Hi there!

As a small, first-time business, we are committed to providing the best possible shipping and delivery experience for you. While we strive for efficiency and smooth service, we kindly ask for your patience and understanding as we work to establish ourselves. Your support means the world to us!

Thank you,
Erin & Andrew

Shipping & Delivery Policy
Effective Date: 20th May 2025

Australian Shipping

We currently delivery to Australia only.

Our postage carrier is Australia Post.

Shipping prices are:

• Regular - $10 flat rate

• Express - $15 flat rate

We do not ship to PO boxes.

Orders over $100 quality for free delivery, use the code FREESHIP at checkout.*

*Free shipping is for standard shipping. Customers may choose to upgrade to Express shipping at their own expense.

Order Processing Time:

Orders are typically shipped within 2 businesses days of purchase.

This excludes weekends and public holidays, or when otherwise specified. Processing times may be subject to change without prior notice.

International Shipping

To minimise our environmental impact, we currently ship within Australia only — reducing the footprint of long-distance deliveries. Thank you for understanding.

Returns & Refunds

We aim to provide quality products and customer satisfaction. As an Australian business, our returns and refunds policy is in line with the Australian Consumer Law (ACL), as set by the Australian Competition & Consumer Commission (ACCC).

Please see our Returns Policy.

Missing / Damaged Orders

Incorrect Address:

If an order is sent to an incorrect address provided by the customer, we will not be able to issue a refund. Please double-check that all details, including your shipping address, are accurate before submitting your order.

Damaged Goods:

If your order arrives damaged, please take clear photographs of the damaged item(s) and contact us as soon as possible.

We will assess the situation and arrange for a refund or replacement, depending on the circumstances.

Missing Orders

We ship all orders via Australia Post with tracking, and most parcels arrive within their estimated delivery timeframe.

However, delays or issues can occasionally occur.

If your order hasn’t arrived:

• First, check your tracking link (provided in your shipping confirmation email).

• If your parcel is marked as “delivered” but you haven’t received it, please check with household members, neighbours, or your local post office.

If your parcel appears to be lost in transit:

• Please contact us at info@craetive.com.au within 14 days of the estimated delivery date.

• We’ll lodge an enquiry with Australia Post and keep you updated throughout the process.

If Australia Post confirms the parcel is lost, we’ll offer a replacement or full refund, depending on stock availability and your preference.

Signature on Delivery

All orders are sent with Signature on Delivery required. If no one is available to sign at the time of delivery, Australia Post will typically leave a card and redirect your parcel to the nearest post office for collection.

This helps reduce the risk of lost or stolen parcels and ensures your order reaches you securely.

Please note: We are not responsible for parcels returned to us due to incorrect shipping addresses provided at checkout. If a parcel is returned due to an address error, we’re happy to resend it—additional shipping charges may apply.

General Shipping Information

Shipping Delays:

Occasionally, factors like weather events, high-demand periods (e.g., Christmas), or postal service delays may affect shipping times. While we do our best to meet estimated shipping windows, please allow for additional time in case of such events.

Order Tracking:

• Once your order is shipped, we will send you a tracking number (if available) so you can track the status of your delivery.

Contact Us

If you have any questions or concerns about shipping, returns, or refunds, please don't hesitate to get in touch with us at info@craetive.com.au.

Disclaimer

We make every effort to ensure the information on our website is accurate and up to date. However, we reserve the right to update, modify, or remove any content—including pricing, product availability, and policies—at any time without prior notice.

By using this website and/or placing an order, you agree to be bound by the most current versions of our Terms of Service, Shipping Policy, Returns Policy, and Privacy Policy as they appear on the site at the time of use or purchase.

We recommend checking these pages periodically to stay informed of any changes.