Returns Policy.

Returns Policy
Effective Date: 20th May 2025

We want you to love your purchase from craetive. If something isn't quite right, we're here to help!

Damaged or Faulty Items

We take great care to ensure your planner arrives in perfect condition. If your item arrives damaged or faulty:

  • Please contact us at info@craetive.com.au within 7 days of delivery.

  • Include your order number and clear photos of the issue.

We’ll offer a replacement or full refund, including shipping, based on your preference.

Incorrect Items Received

If you’ve received the wrong item, please notify us within 7 days of delivery. We’ll arrange for the correct item to be sent to you as quickly as possible, at no extra cost.

How to Return an Item

  1. Email us at info@craetive.com.au with your order number and reason for return.

  2. We’ll provide return instructions, including the return address.

  3. Pack the item securely and post it back to us.

Change of Mind

As a small business, we regret to inform you that we are unable to accept returns or offer refunds for change of mind. Please choose carefully and feel free to reach out before ordering if you have any questions about a product.

Non-returnable Items

  • Items returned outside the return window.

  • Items returned for a ‘change of mind’ reason.

  • Sale items (except if incorrect or faulty).


Disclaimer

We make every effort to ensure the information on our website is accurate and up to date. However, we reserve the right to update, modify, or remove any content—including pricing, product availability, and policies—at any time without prior notice.

By using this website and/or placing an order, you agree to be bound by the most current versions of our Terms of Service, Shipping Policy, Returns Policy, and Privacy Policy as they appear on the site at the time of use or purchase.

We recommend checking these pages periodically to stay informed of any changes.